Privacy Policy | Telos Hygiene Advance Disinfection Service

Effective Date: June 24, 2025

This Privacy Policy describes how Telos (a sub-brand of JusClean Services) ("Telos," "we," "us," or "our") collects, uses, stores, and protects your personal data when you use our website at [Your Website Domain, e.g., TelosHygiene.sg] (the "Website") and our advanced disinfection services (the "Services"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

By accessing our Website or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services, and to communicate with you.

Personal Data You Provide Directly: This includes information you voluntarily provide when you:

Contact us through our Website forms, email, or phone.
Request a quote, consultation, or service.
Sign up for our newsletter or download resources.
Enter into a service agreement with us.
Communicate with our sales or support teams.

This personal data may include:

Contact information (e.g., name, email address, phone number, company name, job title).
Facility details (e.g., address, type of premises, square footage).
Payment information (e.g., billing address, payment card details) if applicable for service transactions.
Any other information you choose to provide in your communications with us.

Data Collected During Service Delivery: When we provide our disinfection services, we may collect information related to your premises, which may include:

"Telos Purity Scores" and related microbial assessment data (e.g., ATP readings, environmental swab results).
Hygiene risk assessment findings.
Service reports detailing work performed. This data is primarily environmental and operational, but may be linked to your company or contact person.

Automatically Collected Data (Usage Data): When you visit our Website, we may automatically collect certain information about your device and Browse activity, such as:

Your IP address.
Browser type and version.
Pages you visit on our Website.
Time and date of your visit.
Time spent on those pages.
Referring website addresses.
Device type and operating system. This data is collected using cookies and similar tracking technologies (see Section 6: Cookies and Tracking Technologies).

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Manage Services: To fulfill our contractual obligations, deliver disinfection services, process payments, and manage your account.
To Communicate with You: To respond to your inquiries, provide service updates, send newsletters, marketing materials (with your consent where required), and other relevant communications.
To Improve Our Services: To analyze Website usage trends, enhance our Website functionality, develop new services, and optimize our disinfection protocols based on aggregated data.
For Internal Operations: For data analysis, auditing, security purposes, and to prevent fraud.
For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
For Marketing and Promotion: To inform you about our Services, promotions, and news that may be of interest to you, in accordance with your marketing preferences.

3. How We Share Your Information

We may share your personal data with third parties in the following circumstances:

JusClean Services (Parent Company): As Telos is a sub-brand of JusClean Services, your data may be shared with JusClean Services and its affiliated companies for operational purposes, service coordination, billing, and internal analytics. All such sharing will be consistent with this Privacy Policy.
Service Providers: We may share your data with third-party service providers who perform functions on our behalf, such as payment processing, IT support, website hosting, analytics, marketing, and laboratory testing services. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
With Your Consent: We may share your data with other third parties when we have your explicit consent to do so.
Aggregated/Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for research, analysis, marketing, or other purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze Website traffic, personalize content, and for marketing purposes.

Cookies: Small text files placed on your device.
How to Manage: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website

7. Your Rights (Under Singapore's PDPA)

As a data subject, you have certain rights concerning your personal data, subject to applicable laws and regulations. These rights may include:

Right to Access: To request access to your personal data held by us.
Right to Correction: To request correction of inaccurate or incomplete personal data.
Right to Withdrawal of Consent: To withdraw your consent to the collection, use, or disclosure of your personal data, where applicable.
Right to Erasure: To request the deletion of your personal data, subject to legal obligations.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data.

8. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We strongly advise you to review the Privacy Policy of every site you visit.

9. Children's Privacy

Our Services are not directed to individuals under the legal age of consent in Singapore. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.